Product Support

Simply go to Where to buy and type in your post code to find your nearest Vintec retailer.

The Vintec Customer Care Team are available seven days a week. Monday-Friday 8am-7pm, Saturday 9am-3pm, Sunday 10am-3pm. All times are Eastern Standard Time.

Simply go to User Manuals and type in your model number to download the relevant user manual.

Simply use our Buying Guide to help you in your selections

The Vintec Club is a private club for owners of Vintec wine cellars and appliances, offering exclusive benefits around wine. It's also a broader community for all wine lovers who enjoy learning and connecting with other like-minded wine lovers. Joining the club as a 'Guest' is free. To become a 'Member', you need to own and register a Vintec wince cellar or beverage centre.

Simply go to Download Brochures to get our latest brochure with full product details and installation dimensions etc.

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online to call Vintec Customer Care on 1800 666 778 or contact us and we will be glad to assist you.

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online to call Vintec Customer Care on 1800 666 778 or contact us and we will be glad to assist you.

Please call Vintec Customer Care on 1800 666 778 or contact us and we will be glad to assist you. For more information on warranty Click here.

Please refer to your user manual for details on what the error message means, or contact Vintec Customer Care on 1800 666 778 and we will be glad to assist you with information about what the error message means.

Accessories can be purchased from the Vintec Club Shop or see your Vintec specialist retailer. Alternatively please call Vintec Customer Care on 1800 666 778 or contact us and we will be glad to assist you.

Spare parts for your Vintec appliance can be purchased from the Vintec Club Shop. Alternatively please call Vintec Customer Care on 1800 666 778 or contact us and we will be glad to assist you.

The units are very well insulated and the thermal mass of the wine can maintain the temperature for hours before there is any change in the wine temperature itself. It is advisable not to open the doors during the outage. Once the power is restored, electronically-controlled cabinets may revert to the factory setting, generally 12 degrees Celsius which is an appropriate temperature for cellaring. Please reset if necessary.